The home delivery service of The Epoch Times is available in limited areas. In areas of the country where our home delivery service is not available, we use the U.S. Postal Service to deliver the newspaper and other products.
The subscriber will automatically be charged in advance based on their subscription plan which can be monthly, quarterly, annually, etc.
All subscriptions renew automatically and the payment will be due and charged at the beginning of each billing cycle unless cancelled.
For “End of the Month” cases, if the selected date is not present in a month (say, the 31st) for billing, then the preceding date is selected. The renewal shifts back to the original date in the subsequent month, if available.
Example: The customer has signed up for a subscription that renews on the 31st of every month. The renewal of the subscription will fall on January 31, February 28, March 31 and so on, i.e., the subscription will renew on the last day of the month.
The trial period is normally one month except for early cancellation and the trial offers may vary based on the current promotion. If the subscription is not cancelled during the trial period, according to cancellation terms, the subscription will automatically renew to the plan that was agreed on at the time of purchase. Each subscriber can only have one trial offer per shipping address.
During the trial period, The Epoch Times guarantees its subscribers to receive their products with a free or discounted price. The Epoch Times will not guarantee its subscriber to receive all products within the promotion trial period due to mishandling, missing or delays in delivery company shipping, such as the USPS.
One-time purchases such as gift subscriptions cannot be cancelled or refunded.
Subscriptions can be cancelled at any time. Cancellation requests have to be received prior to the start of the next billing cycle. If the cancellation request is not received prior to the beginning of the next billing cycle, the subscriber will be charged for the next billing cycle and the cancellation will be effective at the end of that billing cycle. All payments are non-refundable.
Cancellations during the trial-period will cause an immediate end of the subscription and the delivery.
All cancellation requests should be submitted through the Customer Service Hotline at (917) 905-2080. A cancellation confirmation email will then be sent to the subscriber.
No refunds will be issued on any of our products. In the event of a cancellation, no future payments will be charged, but we will not refund a prorated amount of the subscription for the days between the cancellation and the end of the current billing cycle. In the rare event that we do offer a refund, it is completely at our discretion and will be assessed on a case-by-case basis.
Missing papers or other delivery issues are not eligible to change the cancellation terms or claim a refund. However, The Epoch Times grants subscription extensions for all missing products.
Purchased materials will continue to be delivered throughout the remainder of the current subscription unless a request is made to stop receiving the products.
We reserve the right to make changes to our print and digital products at any time.