Delivery

External KB: FAQ/Delivery

How do I Update My Shipping Address?
 1. Press the "LOG IN" button located in the upper right-hand corner or if logged in, click the person icon as shown below to "Manage Account...
Wed, 6 May, 2020 at 4:59 PM
How do I Report Delivery Issue?
Please confirm your shipping address in the Account Management Portal and then report the delivery issue. 1. Press the "LOG IN" button located...
Wed, 6 May, 2020 at 5:00 PM
What are The Epoch Times's Delivery Methods?
The Epoch Times delivers our newspaper in all 50 states! The Epoch Times' home-delivery service is available in limited areas. Home delivery is avai...
Wed, 6 May, 2020 at 5:01 PM
Why Was My Paper Delayed?
The weekly paper is mailed out every Thursday morning.  Due to differences in the U.S. Postal Service around the country, newspapers may take up to a few ...
Wed, 6 May, 2020 at 4:17 PM
What is the Compensation for Missed Papers?
If a customer reports a missed paper: We will first track your package with the USPS tracking system to identify where your package is and if it is still ...
Wed, 6 May, 2020 at 5:02 PM
How Long is the Shipment for Different Products?
1. Weekly Print Newspaper It usually takes 7 to 14 days to get your first paper.  The weekly paper is mailed out every Thursday morning. Due to differenc...
Tue, 28 Apr, 2020 at 2:38 PM
When Will I Receive My First Print Paper After I Subscribe?"
Once your order is placed, it will arrive anywhere from 7-14 days.   After that, you will receive the paper on a weekly basis. The paper is mailed out o...
Wed, 6 May, 2020 at 5:03 PM
How to Pause and Restart My Subscription
To pause or resume an existing subscription, please call or email us. You can pause your subscription for up to 90 days.  Advise the Customer Service Agent ...
Wed, 6 May, 2020 at 5:08 PM